FAQs

Q: What are your products made of?

A: Learn all about the benefits of our high tech exclusive fabrics. Properties ranging from cellulite reduction to supporting recovery of muscle fatigue.

Click here for complete fabric info. 

Q: How do I take care of my Brazil Wear items?

3 simple care instructions:

-Cold water wash

-gentle cycle or hand wash

-Hang dry

As always please follow the care tag label found in each item.

Q: Is it safe to use my credit card on your site?

A: Shopping with brazilwear.com is completely safe. We use the latest in online security technology to ensure all transactions are securely processed.

Q: Is it safe to use my debit card online?

A: Yes. If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

Q: Can I use my loyalty points towards my purchase?

 A: Yes! You may use your loyalty points towards FULL PRICED items. Your loyalty discount will not be applied to any items that are currently on sale. 

Q: What is the status of my order?

A: Your order status will be available 24 hours after your order has been placed; you can feel free to contact us at; info@brazilwear.com for updates on your order’s shipping status.

Q: Can I return or exchange my Brazil Wear purchase?

A: Here at Brazil Wear we want all our customers to be completely satisfied with their purchase. If you're not fascinated with your recent purchase, it's now so easy to send it back! We will gladly accept a return of an unworn item for store credit, exchange or refund within 15 business days of the receipt of purchase. Returned items should be in the original condition as when it was received (including tags). For additional information and to process your return, access "RETURNS & EXCHANGES". 

Q: How long will it be before I receive my order?

A: Orders placed Monday-Friday will be processed and shipped no later than the next business day, orders placed over the weekend will be processed and shipped on the next business day (excluding holidays). For standard domestic shipping, you should receive your order within 5-7 business days (please allow additional time for shipments to all other countries).

Q: Can I expedite my shipping?

A: Yes! Expedited shipping options are available and detailed when you check out. Expedited orders placed before 12:30pm EST on a business day will be shipped out same day. Brazil Wear does not offer Saturday delivery at this time. For special requests or questions about rush shipping, please contact us at info@brazilwear.com. We are not responsible for any shipment after it leaves the US and customer agrees all duties and tariffs are the responsibility of the customer.

Sorry, expedited shipping is not available for shipments to PO box addresses.

Q: Can I get my order gift wrapped? With a gift card?

A: Yes, we’d love to gift wrap your Brazil Wear package. All you have to do is select “gift wrap” in the item select drop down menu within all Brazil Wear product pages on this website. The cost to have our Customer Service team wrap package is $4.95. Gift card greetings will be entered by the customer in your “notes” section at the time of checkout.

Q: What forms of payment do you accept?

A: We currently accept PayPal, Visa, MasterCard and American Express for all orders.

Q: Do you ship internationally?

A: Of course we do! We ship all our Brazil Wear packages domestically, as well as internationally.

FAQ

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